Beschreibung
InhaltsangabeIntroduction. Part I: The ABC's of Balanced Scorecard. Chapter 1: Goals, Scores, and the Balanced Scorecard. Chapter 2: Building and Balancing Scorecard Strategies. Chapter 3: Planning For the Balanced Scorecard. Chapter 4: Putting Your Balanced Scorecard into Action. Part II: The Customer -- The Critical Leg. Chapter 5: Understanding Your Role with Customers. Chapter 6: Creating a Customer Scorecard. Chapter 7: Building the Customer Leg Dashboard. Part III: Financial Measurement -- The Foundation Leg. Chapter 8: Understanding Your Role in Financial Measurement. Chapter 9: Building the Financial Leg Scorecard. Chapter 10: Building the Financial Leg Dashboard. Part IV: Internal Business Processes -- The Value-Creation Leg. Chapter 11: Understanding Your Role in Internal Business Processes. Chapter 12: Building the Internal Business Process Scorecard. Chapter 13: Building Dashboards for Internal Business Processes. Part V: Knowledge, Education, and Growth -- The Learning Leg. Chapter 14: Understanding Your Role in Learning and Growth. Chapter 15: Creating the Knowledge, Education, and Growth Scorecard. Chapter 16: Creating The Knowledge, Education, and Growth Dashboard. Part VI: The Part of Tens. Chapter 17: Ten Tips for Balanced Scorecard Success. Chapter 18: Ten Biggest Scorecard Mistakes to Avoid. Chapter 19: Ten Tips for Overcoming Barriers. Index.
Produktsicherheitsverordnung
Hersteller:
Wiley-VCH GmbH
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Boschstr. 12
DE 69469 Weinheim
Autorenportrait
InhaltsangabeIntroduction. Part I: The ABC's of Balanced Scorecard. Chapter 1: Goals, Scores, and the Balanced Scorecard. Chapter 2: Building and Balancing Scorecard Strategies. Chapter 3: Planning For the Balanced Scorecard. Chapter 4: Putting Your Balanced Scorecard into Action. Part II: The Customer -- The Critical Leg. Chapter 5: Understanding Your Role with Customers. Chapter 6: Creating a Customer Scorecard. Chapter 7: Building the Customer Leg Dashboard. Part III: Financial Measurement -- The Foundation Leg. Chapter 8: Understanding Your Role in Financial Measurement. Chapter 9: Building the Financial Leg Scorecard. Chapter 10: Building the Financial Leg Dashboard. Part IV: Internal Business Processes -- The Value-Creation Leg. Chapter 11: Understanding Your Role in Internal Business Processes. Chapter 12: Building the Internal Business Process Scorecard. Chapter 13: Building Dashboards for Internal Business Processes. Part V: Knowledge, Education, and Growth -- The Learning Leg. Chapter 14: Understanding Your Role in Learning and Growth. Chapter 15: Creating the Knowledge, Education, and Growth Scorecard. Chapter 16: Creating The Knowledge, Education, and Growth Dashboard. Part VI: The Part of Tens. Chapter 17: Ten Tips for Balanced Scorecard Success. Chapter 18: Ten Biggest Scorecard Mistakes to Avoid. Chapter 19: Ten Tips for Overcoming Barriers. Index.
Leseprobe
Leseprobe
