Beschreibung
This much-needed book offers trainers, consultants, evaluation professionals, and human resource executives and practitioners a hands-on resource for understanding and applying the proven principles of confirmative evaluation. Confirmative evaluation is a marriage of evaluation and continuous improvement. Unlike other types of evaluationwhich are used during the design of a learning program or applied immediately after conducting a programconfirmative evaluation follows several months after the program is implemented. It tests the endurance of outcomes, the return on investment, and establishes the effectivenss, efficiency, impact, and value of the training over time.
Autorenportrait
Joan Conway Dessinger is founder of and senior consultant with The Lake Group, a performance improvement consulting firm. She is the coauthor of two books with James L. Moseley and Darlene Van Tiem. The books won the 2001 and 2003 Award for Excellence in Instructional Communication from the International Society for Performance Improvement. She is also a contributor to
Distance Training and
Sustaining Distance Training, both from Jossey-Bass.
James L. Moseley is an associate professor of community medicine at Wayne State University and is also on the faculty of the College of Education, in the instructional technology department. He has won numerous awards for teaching and mentoring and frequently consults with business and industry on program evaluation and needs assessment.
Inhalt
List of Figures, Tables, and Performance Support Tools xv
Acknowledgments xvii
Introduction: Getting the Most from This Resource xix
PART 1The Challenge
Chapter 1: Full-Scope Evaluation: Raising the Bar 3
Evaluation: The Full Scope 5
Comparing the Four Types of Evaluation 11
Evaluation: Full-Scope Model 15
Challenges to Full-Scope Evaluation 17
Chapter 2: Confirmative Evaluation: A Model Guides the Way 21
Confirmative Evaluation Model 22
Challenges to Implementing Confirmative Evaluation 29
Why Bother? 33
PART 2Meeting the Challenge
Chapter 3: Preplan: Assess Training Program Evaluability 41
When to Plan Confirmative Evaluation 43
How to Plan a Confirmative Evaluation 45
Assess Evaluability 48
Challenges to Evaluability Assessment 68
Chapter 4: Plan: The Plan's the Thing 73
What's in a Confirmative Evaluation Plan? 75
Review, Validate, and Approve the Plan 101
Chapter 5: Do: For Goodness' Sake 107
Jump-Start Data Collection 108
Focus Data Collection 112
Collect the Data 116
Train the Data Collectors 127
Store the Data 127
Manage the Data-Collection Process 128
Chapter 6: Analyze: Everything Old Is New Again 133
Get Ready, Get Set 134
Prepare the Confirmative Evaluation Data 135
Now Analyze 137
Interpret Confirmative Evaluation Results 143
Make Results-Based Recommendations 146
Report Confirmative Evaluation Results 147
Chapter 7: Improve: Now What? 157
Focus on Utilization 158
Assume the Role 162
Accept the Challenge 163
Alignment: The Last Word 168
PART 3Lessons from Oz
Chapter 8: Case Study: Lions and Tigers and Bears, Oh My! 175
The Case Study 176
Meta Evaluation 186
Final Thoughts 188
Chapter 9: Conclusion: Were Not in Oz Anymore 191
Issues That Challenge Confirmative Evaluators 192
Evaluation as an Emerging Discipline 197
Improving the Process 198
Put Yourself in the Picture 199
Glossary 203
References 211
Index 221
About the Authors 227
About the Series Editors 229
About the Advisory Board Members 233
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