This book introduces readers to essential facilitation techniques for leadership in the contexts of project and network management. It provides method-based messages, a facilitator curriculum, and a veritable arsenal of 50 carefully selected and 'reality-tested' tools for facilitation in non-hierarchical contexts. As such, readers will benefit just as much from learning by doing as from doing by learning. This book is also intended for all managers who are responsible for successful communication and co-operation in projects in and across organisations or networks of organisations, and who want to know how to share their plans effectively and improve collaboration. Though the book employs scientific principles, it is chiefly a practical guide, and draws on the authors extensive experience in consultancy and management.

Hans-Werner Franz is a senior researcher and consultant. He is an Executive Board member of the Professional Association of German Sociologists (BDS) as well as the Managing Director of the European School of Social Innovation (ESSI). His well-established track record includes numerous publications on total quality management, organisation development, social innovation and vocational training.
Christoph Kaletka is a senior researcher and member of the management board at the Sozialforschungsstelle (Social Research Center) of the Technical University of Dortmund (TU Dortmund), Germany. His main fields of work are social innovation and digital inclusion. He holds a PhD in communication science and is a lecturer at TU Dortmunds faculty of rehabilitation science, with a focus on social innovation.
Bastian Pelka is a senior researcher and project manager at Sozialforschungsstelle (Social Research Center) of the Technical University of Dortmund (TU Dortmund), Germany. He is working on the question how every person can profit from digital technologies and how the digital world could be made usable for everybody. Employing mainly qualitative research methods, he is specialized in stakeholder involvement in research and innovation. He is a lecturer at TU Dortmunds faculty of rehabilitation science, with a focus on digital inclusion and empowerment. Ruggiera Sarcina is a senior researcher and consultant, business development manager at the Italian Chamber of Commerce in Canada. Her focus is on projects dealing with local development policies, cluster development, and innovation and internationalization of small and medium-sized enterprises.

Chapter 1: Introduction.- Chapter 2: Messages for facilitators and lateral leaders.- Chapter 3: Didactics and curriculum.- Chapter 4: Tools.- Chapter 5: Growing experience - from unconscious incompetence to unconscious competence.- Chapter 6: E-facilitating: How to Make Digital Learning Possible for Every Learner.- Chapter 7: SME internationalisation and the role of facilitators.