Managing for Happiness offers a complete set of practices for more effective management that makes work fun. Work and fun are not polar opposites; they're two sides of the same coin, and making the workplace a pleasant place to be keeps employees motivated and keeps customers coming back for more. It's not about gimmicks or 'perks' that disrupt productivity; it's about finding the passion that drives your business, and making it contagious. This book provides tools, games, and practices that put joy into work, with practical, real-world guidance for empowering workers and delighting customers. These aren't break time exploits or downtime amusementsthey're real solutions for common management problems. Define roles and responsibilities, create meaningful team metrics, and replace performance appraisals with something more useful. An organization's culture rests on the back of management, and this book shows you how to create change for the better.

Somewhere along the line, people collectively started thinking that work is work and fun is something you do on the weekends. This book shows you how to transform your organization into a place with enthusiastic Monday mornings.Redefine job titles and career pathsMotivate workers and measure team performanceChange your organization's cultureMake managementand workfun again

Modern organizations expect everyone to be servant leaders and systems thinkers, but nobody explainshow. To survive in the 21st century, companies need to dig past the obvious and find what works. What keeps top talent? What inspires customer loyalty? The answer is great management, which inspires great employees, who then provide a great customer experience.Managing for Happiness is a practical handbook for achieving organizational greatness.

JURGEN APPELO is pioneering management to help creative organizations survive and thrive in the twenty-first century. He is the inventor of Management 3.0 workshops and CEO of the global business network Happy Melly. Inc.com has called him a Top 50 Leadership Expert, a Top 50 Leadership Innovator, and a Top 100 Great Leadership Speaker.

Better Management for Everyone

Introduction 1

What Is Management 3.0?

1. Kudo box and kudo cards 23

Motivate People with Better Rewards

2. Personal maps 39

Improve Communication and Understanding

3. Delegation boards and delegation poker 59

Empower Workers with Clear Boundaries

4. Value stories and culture books 77

Define the Culture by Sharing Stories

5. Exploration days and internal crowdfunding 93

Make Time for Exploration and Self-Education

6. Business guilds and corporate huddles 109

Share Knowledge, Tools, and Practices

7 Feedback wraps and unlimited vacation 123

Learn How to Offer Constructive Feedback

8. Metrics ecosystem and scoreboard index 147

Measure Performance the Right Way

9. Merit money 171

Pay People According to Their Merits

10. Moving motivators 193

Discover Real Engagement of Workers

11. Happiness door 217

Aim for a Happier Organization

12. Yay! questions and celebration grids 235

Learn from Successes and Failures

Conclusion 251

Never Stop Experimenting

Notes 264

Index 274